What are the measures of a truly successful business? You can look at the bottom line, but that is usually the outcome and not the foundation of success. Rather scrutinise a business’ quality and customer satisfaction. If those are good and consistent, then you know they are winning.
Aluglass Bautech is such a company, cementing our claim with an internationally recognised ISO 9001:2015 certification. That is a pretty big deal and something you should look for in businesses you plan to use.
But not everyone is aware of this benchmark, so let’s take a closer look at standards and the role of ISO…
The ISO standards
A standard, at least in terms of ISO, is different to a rule or regulation. It’s not mandatory, so that means companies that comply with a standard choose to do so. Nobody is twisting their arm. There are benefits to adopting a standard – some industries won’t do business with you otherwise – but by and large, it is a voluntary act that reflects the business’ commitment towards a baseline for quality and process. For example, locally SABS standards are used to reflect quality products and processes. You cannot use the SABS logo on a product unless you passed their rigorous tests.
ISO standards are maintained by the entity they are named after, the International Organization for Standardization. These are global standards and they come in a wide variety, like the ISO 140 standard for testing sound.
Different standards apply to different use cases and industries, but they all underpin a general set of practices and requirements that demonstrate the complying company knows what it is doing. Yet while ISO maintains the standards, it doesn’t hand out certification. This comes from third-party certifiers who put a business up against the requirements ISO stipulates. For example, Aluglass Bautech was certified ISO 9001:2015 by the Bureau Veritas Certification Holding SAS – UK Branch.
What is ISO 9001?
ISO 9001 was first introduced in 1987. It requires a quality management for companies to be consistent and improve their practices. This translates into those aforementioned levels of quality and customer satisfaction.
The standard updates around every seven years and ISO 9001:2015 was introduced in 2015. It makes a few changes to the standard. But generally speaking, a business needs to demonstrate two things: its ability to consistently provide products and services that meet customer and regulatory requirements, and that it aims to enhance customer satisfaction.
Though ISO 9001 is generic and can be applied to any company, it will hone in on what that company delivers. For example, at Aluglass Bautech the certification focuses on our abilities around the sale, fabrication and installation of customised solutions for mobile acoustic partitioning, doors, energy sun control products and custom made framed and frameless showers, as well as the fabrication and assembly of Glassflex®, GF Serene and Showerflex® products.
It’s not just about the manufacturing or installation. ISO 9001 means we have proper quality control, our staff understand and deliver on these expectations, and our customers are very satisfied as a result.
There are seven pillars to ISO 9001, namely customer focus, leadership, engagement of people, approach to processes, ongoing focus on improvement, evidence-based decision-making and relationship management. ISO 9001 isn’t just about a company doing a good job, but that it continues to evolve and improve itself. It confirms that business will continue to deliver on expectation because it embraces the cultures of quality management, improvement and customer satisfaction.
No wonder we want to brag about it!